Overview
Interbank needed to reduce first-visit friction across their 270+ branches. Customers regularly called ahead to confirm service availability, tying up staff and creating unnecessary wait times. A 360° virtual tour network solved both problems at once.
What we built
We photographed every branch with a multi-camera rig and stitched the panoramas into a custom interactive platform. Each tour includes service hotspots, accessibility details, and a live chat handoff. The platform integrates with Interbank's CMS so branch managers can update information without developer involvement.
Outcome
Branch pre-visit call volume fell 18% in the three months following launch. Customer satisfaction scores for first-time visitors rose, as customers arrived with a clear picture of the environment and available services.